At GO Financial Services, we are committed to delivering exceptional service at every stage. However, if something hasn’t met your expectations, we want to hear from you. Your feedback gives us the opportunity to put things right and improve our service.
We take every complaint seriously and will do everything we can to resolve the issue promptly and fairly.
You can get in touch with us in the way that’s most convenient for you:
By Email:
📧 contact@gofinancialservices.co.uk
By Phone:
📞 0800 774 7045
By Post:
GO Financial Services
36a Hill Street
Ladybank
Cupar
Fife KY15 7NP
If we can resolve your complaint immediately, we will do so.
If more time is needed, we will acknowledge your complaint in writing within five working days.
A dedicated member of our team will handle your case from start to finish, ensuring consistency and clear communication throughout.
We aim to resolve all complaints within four weeks. If we’re unable to do so, we’ll provide an update on our progress and aim to issue a final response within eight weeks.
If we are still unable to provide a final response after eight weeks, we will update you again and let you know when you can expect a resolution.
If you are not happy with our final response – or if you do not receive one within eight weeks – you have the right to refer your complaint to the Financial Ombudsman Service.
Contact the Financial Ombudsman Service:
📍 Exchange Tower, London, E14 9SR
📞 0800 023 4567 or 0300 123 9123
🌐 www.financial-ombudsman.org.uk
You must contact the Ombudsman within six months of the date of our final response.
